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Cancellation, Booking and Refund Policy

Cancellation, Booking and Refund Policy

 

CANCELLATION POLICY:

  • Appointments may be cancelled up to 24 hours prior to the scheduled time by phone (01463 236263) OR through our SimplyBook website

  • If the appointment you wish to cancel is scheduled within the next 24 hours OR you do not attend your scheduled appointment then any deposit or services paid for will not be reimbursed

 

BOOKING POLICY:

  • Please read individual service description prior to booking for any additional terms

  • Bookings are taken through our SimplyBook website using Stripe Payments

  • Please ensure any questions are answered accurately, if not then any deposit or services paid for may not be reimbursed (e.g. inaccurate age or BMI, not having an ear-check prior to microsuction, not meeting the criteria agreed in the booking questions)

  • Appointments may be booked up to 4-weeks in advance and are to be booked one per person (and per trip for travel risk assesments)

  • Please provide an up-to-date contact number so the team can contact you with any relevant details

  • We aim to avoid changing or cancelling appointments wherever possible, however, due to unforeseen circumstances this may be necessary. If we have to rearrange your appointment and a suitable alternative date/times is not available for rescheduling then any deposit or services payed for will be reimbursed

 

REFUND POLICY:

  • As above, if you do not attend your appointment or cancel with less than 24 hours notice any deposit or services paid for will not be reimbursed

  • As above, If you do not fully read the service terms (on the simply booking website and lochardilpharmacy.co.uk) and the service is unable to be completed then any deposit or services paid for may not be reimbursed (e.g. inaccurate age or BMI, not having an ear-check prior to microsuction, not meeting the criteria agreed in the booking questions)

  • As above, If the team have to cancel your appointment (or rearrange and a suitable alternative date/time is not available) then any deposit or service paid for will be reimbursed

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